Privacy Policy

Introduction:

Denflow (A Sula Digital LTD Company) is a technology platform that provides a range of services to dental practices. In providing these services, we act as a data processor on behalf of our customers (dental practices) and handle personal data about their patients and leads. The dental practices are the Data Controllers and are responsible for the data they store and process through our platform.

We are registered as a data controller with the Information Commissioner’s Office and our registration number is ZB510254. Our registered office address is 20-22 Wenlock Road, London, England, N1 7GU, United Kingdom.

Data Collection:

Denflow collects the following personal data from users:

Name

Email

address

Phone number

Address

Usage data

Unique device identifiers (such as Google Advertiser ID or IDFA)

Details of patient enquiries

Marketing preferences

User login details to set up new users and provide support to users

Information used to deactivate users and store lead and patient data on behalf of dental practices for their defined purposes

Data Usage:

Denflow uses the collected data for the following purposes:

To analyse user preferences, advertising and customer retargeting. To improve and analyse the platformTo provide aggregated level data wherever possible.

The information includes inquiries from patients, marketing preferences, login credentials for setting up and supporting new users, deactivating users, and storing lead and patient data on behalf of dental practices for their intended use.

Data Controller:

As a data processor, Denflow only acts on behalf of dental practices who are the Data Controllers of the data processed through our platform. They are responsible for ensuring that the personal data they store and process through our platform complies with the General Data Protection Regulation (GDPR) and all other relevant laws and regulations.

Data Security:

Denflow implements appropriate technical and organisational measures to secure the personal data processed through our platform. These measures are designed to prevent unauthorised access, alteration, disclosure or destruction of personal data.

Data Retention:

Denflow retains personal data of Denflow users as long as they are active users. We will delete account data and subscriber data 12 months after an account was last active (i.e. where an account has no active subscription).

Your Rights:

Under GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your personal data. If you wish to exercise these rights, please contact the relevant dental practice as they are the Data Controller of your data.

Changes to this Policy:

Denflow may update this privacy policy from time to time. Any changes will be posted on our website and will become effective immediately.

Contact Us:

If you have any questions or concerns regarding this privacy policy or the personal data processed through our platform, please contact us at [email protected].